Shipping & Returns

All returns must be submitted within 10 days of receipt of purchase.

There is a 25% restocking fee on all items and customers are responsible for return shipping. Please double check your order list and be confident in your purchase.

Sellable items that are eligible for returns are:

1. Iron products 44” or longer that have not been cut, altered or damaged.
2. Brackets
3. Glass clamps
4. Hardware
5. Wood material. We will take returns on wood balusters and newels that are NOT cut, dented, weathered, stained, or painted.

PLEASE NOTE: Special order items, clearance items and handrails are not eligible for return.

By purchasing any items on Stairs.com you are taking full responsibility. Any inaccurately sent items need to be communicated immediately to Stairs.com upon receipt. Any damaged items must be immediately rejected or noted to the delivery service for shipment damaged refunds so a report can be filed.

Contact Us

Returns are expensive on heavy and bulky items so please make sure you order exactly what you need.

Call customer service if you have any pre or post purchase questions 1-877-965-4700.