Designer Stair Parts -- Toll Free 1-877-965-4700

Shipping & Returns

Shipping vs. Pick Up Location

Most of our products we ship from a distribution facility and the employees there are not equipped to handle sales & support for customers. For certain parts, call toll free 1-877-965-4700. 

Shipping / Delivery Company

We use UPS / Fedex for the majority of our delivery services. We ship orders under 150 pounds UPS or Fedex. Orders over 150 pounds will go Fedex Freight or another similar LTL carrier, shipped on a Pallet. Freight can bring the order to your house and hand the boxes off the truck piece by piece. Occasionally we may use a different LTL delivery company. If you require a lift-gate service you will be responsible for the fees. (sometimes we may use a different freight carrier such as YRC, AAA Cooper or SEFL, but mainly its Fedex LTL)

Delivery Time

After the order is placed, we will ship the order within 48 hours. Shipping time takes 3-6 days. 

International Shipping

Orders going to Canada will require a broker on your end before we ship. All other countries will be required to use a freight forwarding company. We will only ship to your freight forwarding company and you will be responsible for the shipment from there.

Damaged or Defective Parts

In the rare event of damaged material, quickly inspect your entire order. We only have 2 (two) days to file a claim with Shipping Company due to damaged parts. You will need to send us pictures of the boxes & damaged parts within 2 (two) days of receiving your products. Claims after 2 (two) days will not be accepted.

In the rare event that poor quality parts missed our inspectors, we can reship new material free of charge. In some cases pictures may be required.

Return Policy

We only accept returns up to 30 days from the time you received your parts. You will need to call or email us and we can create an RMA number for you. You will be required to ship the material back to us and ensure it doesn’t get damaged in transit. Damaged parts will not be accepted back and you will have to file claim with your shipping company. There will be a 25% restocking charge for all returned parts.

Step 1 – Email or Call us and have your complete return list ready.
Step 2 – We issue an RMA # and send you the paperwork.
Step 3 – Print the RMA and insert it into your boxes. Mail the parts back to us.
Step 4 – The warehouse will inspect and receive back in your merchandise. Product received back damaged will not be credited back.
Step 5 – We credit back the original card used for the original order. This takes 3-4 days to reflect in your bank.

Exchange Policy

Customer will be required to submit and pay for a new order. Customer will then be required to mail back original order to us via the Return Process mentioned above. Exchanges will not have a restocking charge unless a new exchange order is not placed.

Same steps as above but you will be required to pay for your new order upfront.

All custom orders are made for you, there are no returns or exchanges allowed. However if there was a mistake on our end we will do our best to correct it.

We do not credit back shipping fees. Shipping fees are paid upfront by you to ship your order.